Return Policy - Product Warranty


Please contact our staff before purchasing if you are not entirely sure of your purchase. We have a 30-day limited money back guarantee on all goods purchased from this website. A full refund will only be given within the 30 day window if the returned product is UNOPENED and UNUSED. This excludes accessories, supplements/herbal products and closeout items, which are non-refundable. Please decide carefully when purchasing, as you will be charged a return fee of 20% of the purchase price on opened products (excluding the original shipping cost), since it costs us time and money to process any returns, and we cannot resell used/opened devices as new. Please contact our staff before purchasing if you are not entirely sure of your purchase. All undamaged products in original packaging and condition may be returned within 30 days after delivery. You must first contact a sales representative in order to initiate your return. Returns will not be allowed once the 30 day window has passed. The customer will receive the refund once products have been returned in original condition, with original packaging in new condition and resalable. Products returned in poor condition without original packaging (scratched or broken) will not be refunded. The cost of shipping is borne by the customer and is non-refundable.


All Blushield products carry a warranty period of 1 year. This covers factory defects or faults. This does not cover misuse, modification or neglect (dropping) or water damage. If you suspect that there is a warranty claim that can be made, please read our troubleshooting page and contact us to conduct a thorough troubleshoot before shipping the item to us. Warranty claim items will need to go through a trouble shooting process again by our return department once the item is received, in order to determine if the item is defective and eligible for a warranty claim. If a claim is to be made, all postage costs are to be covered by the customer. Blushield will decide whether to repair or replace on a case by case basis. Products inside the 1 year warranty time period, but past the 30 day money back guarantee window, will not be given refunds in lieu of replacement/repair. Refunds are solely available within the 30 day window. All Blushield accessories i.e. headsets, hats, dietary supplements, etc. are non-refundable (all sales are final).  The warranty and return window do not apply to Blushield products purchased from third-party vendors (such as eBay or Amazon).

REFURBISHED UNITS are sold AS IS. There may be imperfections on packaging, but all units sold as refurbished are in perfect working condition. All sales on refurbished units are final. No refunds or exchanges are permitted. No bundle deals are available for refurbished units. Our One Year Warranty is applied to all refurbished units for manufacturer faults or defect on the date of the sale.